Privacy Policy

1. Information We Collect

Depending on how you use the app, we may collect the following:

• Questions, prompts, and messages you submit in the AI chat.
• Places, routes, and destination searches you enter.
• Approximate or precise location data when you allow location access.
• Device and app information such as platform, app version, and basic diagnostics.
• Push notification tokens when notifications are enabled.
• Information you voluntarily submit through feedback or contribution forms.

2. How We Use Information

• Provide AI-guided local travel, places, and commuting assistance.
• Show route suggestions, place details, maps, and nearby services.
• Improve answer quality, routing accuracy, and app performance.
• Deliver notifications or important app-related updates if enabled.
• Review user-submitted corrections, contributions, or transport updates.

3. Third-Party Services

Bacolod City AI Guide uses third-party platforms and APIs to operate important features. These may include:

• Google Maps Platform for maps, geocoding, and route-related services.
• Firebase services for hosting, analytics, app infrastructure, and cloud data.
• OpenAI services for AI-powered responses and assistant features.
• Apple and Google notification services for push delivery on mobile devices.

These providers may process limited information as needed to deliver their services under their own privacy terms.

4. Location Data

If you grant location permission, the app may use your device location to help with nearby recommendations, route planning, emergency lookups, and map-based features. You can disable location access at any time in your device settings.

5. Data Sharing

We do not sell your personal information. We may share limited data only when needed to operate the app, comply with legal obligations, protect users, or process services through trusted infrastructure providers.

6. Data Retention

We retain information only for as long as reasonably necessary to provide the service, improve the app, maintain security, resolve disputes, or meet legal requirements.

7. Security

We take reasonable technical and organizational measures to protect information, but no online service can guarantee absolute security.

8. Children’s Privacy

Bacolod City AI Guide is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. Your Choices

• You may stop using the app at any time.
• You may disable location permissions in your device settings.
• You may disable notifications in your device settings.
• You may avoid submitting optional personal details in feedback forms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact

If you have questions about this Privacy Policy or Bacolod City AI Guide, please contact us through explorebacolod.com or the official Bacolod City AI Guide channels.